Our process is personal.

This work is deeply personal at ISTS. Every one of our team members understands the power of lifelong learning, a growth mindset and continual improvement. Our clients get that too, and we cultivate personal relationships to help our clients maximize their education assistance programs for the benefit of their employees, members or the general public.

Our program cycle management process consists of four core stages:


To kick things off, we work with you to understand your goals for your educational assistance program. We review existing materials, discuss best practices and identify your key requirements. Every aspect of your program can be customized to reflect your values and objectives.

We can launch a scholarship, grant or fellowship in as little as two weeks. For tuition reimbursement, loan repayment and childcare reimbursement, implementation takes a minimum of 40-50 days.

Program Management

Next, your dedicated Program Coordinator tackles day-to-day program administration. From application setup to funds disbursement, our mission is to exceed your expectations.

You also get around-the-clock access to our secure and private client administration platform that includes on-demand report generation.

Applicant Experience

We combine a user-friendly platform, document review, inquiry assistance  and timely notifications to fully support the applicant experience. We take care of application processing, eligibility validation, award acceptance and communications. With our student hub and support team, help is always just a click, call or email away.

Relationship Management

Our Client Success Managers get to know your company, team and business partners. They stay on top of industry trends in educational assistance programs to advise our clients on best practices for offering competitive and effective programs.

Upbeat, professional interaction is a hallmark of our style.

The scholarship business is a people business. The hopes, dreams and plans of educational assistance recipients cannot be outsourced to automated bots. We maintain a high level of human interaction and creativity that is appropriate to the spirit of giving and receiving.

Our support team assists applicants via email, call-back telephone service and live chat (in English, French and Spanish) during standard business hours. An online ticket form and knowledge base are accessible 24/7.

Support representatives can help with access and account-related issues, answer questions about eligibility and deadlines, check an application’s status, assist with the completion of applications and more.

We love wearing rose-colored glasses.

We hire people who believe in the lasting impact of scholarships, tuition reimbursement and other educational assistance programs. Let us tell you about our team members and what motivates them to serve our clients.

Learn more about our team

Let’s make it easy to deliver your educational assistance programs.

The first step on your journey to seamless education benefit delivery starts here! Simply complete the form and we’ll be in touch to discuss how we can work together.

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