Building on my experience as an ISTS Program Administrator, my focus as a Client Success Manager is enhancing the client experience and understanding what that means for each individual client. Interpreting our clients’ goals and objectives not only allows us to be a great partner, but also gives us the opportunity to create a great product and deliver a great service.
With a background in Customer Service, Vendor Relations and Management, I truly empathize with our clients who offer tuition assistance benefits and employee dependent scholarships. Now more than ever, companies are focused on retention and ISTS can provide those populations with a seamless user experience to make educational benefits more accessible.
I’m passionate about building trust with my clients that results in lasting partnerships. Our clients are the core of our business; I enjoy getting to know my clients on a personal level to build our relationship and develop connections that make our partnership fun and easy. Our goal is to always make our clients feel like they are the only client, and I strive to exemplify that each day.
